Terms & Conditions
WELCOME
Welcome to our website. An outline of this information is provided within this site. The information is generic in nature and we take no responsibility for its usage. By accessing and using this website you acknowledge that you have read these conditions and agree, without limitation to be bound by them.
Company Details
Trading Name: Paradox Coffee Roasters
Country: Australia
Telephone Number: 1800 849 335
Email: info@paradoxroasters.com
ABN: 39 154 684 474
Payments
All Payments received are to be in Australian Dollars – AUD
All payments to Paradox Coffee Roasters for all products on this website are to be made in Australian Dollars. Paradox Coffee Roasters will only be able to process and honour payments made in Australian Dollars.
Privacy
Our Website is committed to the protection of personal information provided to us. Our Website follows various principles concerning the collection, storage and use of personal information as outlined in the National Privacy Principals of the Commonwealth Privacy Act (1988). Accordingly we have a privacy policy which deals with:
The way we collect, use and disclose personal information;
The way we protect the quality and security of such personal information;
The way that access can be granted to personal information held by us;
The manner of dealing with any complaints concerning the correctness of or access to personal information held by us.
Our Privacy Policy is available: https://paradoxroasters.com/privacy-policy/
Copyright
The material contained in this site is the copyright of Paradox Coffee Roasters and is protected by Australian and International copyright laws.
The site and the data in it are supplied solely for informational use. Apart from permitted uses under the Copyright Act 1968, and, except for the temporary copy held in your computer’s cache and downloading for private use, no part of the material or data contained in this site may be reproduced, altered, transmitted or re-used for any purpose whatsoever without the written permission of Paradox Coffee Roasters.
Website Content and Materials
The information and materials contained in this site (including these Terms and Conditions) are subject to change without notice. We may discontinue or make changes to the content of this site and the network at any time. Any dated information included in this site is current at the date of publication only, and we will not have any obligation or responsibility to update or amend such information.
Warranties
This website is provided without any express warranties or guarantees, unless specifically stated and, to the extent permitted by law, without an implied warranties or guarantees. Paradox Coffee Roasters will make best efforts to ensure a quality product and service is provided across all transactions we complete.
For all La Marzocco and Mazzer machinery sold the manufacturer will provide the customer with a 12 month warranty on all non-wearable parts with the machine.
Disclaimer
This website is presented “as is”. We make no representations or warranties of any kind whether express or implied in connection with material on this website including but not limited to warranties as to merchantability, non-infringement of intellectual property or fitness for a particular purpose, to the extent to which such representations and warranties may lawfully be excluded.
You agree that we will not be liable for any loss or damage which you incur as a result of use of this website including without limitation, damage caused by access delays, computer viruses, system failure or malfunction which may occur in your use of the website including hyperlink to or from third party websites.
To the maximum extent permitted by law we disclaim liability for any direct, indirect, incidental or consequential damage of any kind related to your use of this site.
Indemnification
You agree to indemnify and hold harmless Paradox Coffee Roasters and any affiliated organisations, and its directors, officers and employees from any claim or demand including reasonable legal fees, made by any third party due to or arising out of your use of this site or any violation of these terms and conditions.
No Offer of Products or Services
Nothing contained in this site will constitute an offer by Our Website for any products or services which may be advertised through the site including its micro site pages. Nor does Our Website make any specific warranty or representation of any kind with respect to any such information. Our Website will not be liable to you or any person who incurs any loss or damage as a result of relying upon any such information.
Your Feedback
We welcome enquiries or feedback on Our Website or any ideas you may have. Unless specifically stated by you we shall treat any information you provide us with, as non-proprietary and non-confidential.
EGIFT CARD
PURCHASE, REDEMPTION, AND USE
Redemption
Except for the exclusions listed below, once purchased your eGIFT card may be redeemed for purchases online at paradoxroasters.com by using the unique code issued.
Exclusions
Paradox eGIFT Cards cannot be used to purchase coffee subscriptions or for use at any of our Paradox cafes or cafe partners.
Online Gift Card Purchases
eGIFT cards can be purchased from paradoxroasters.com
Payment for your eGIFT card value must be made online using payment options listed on our shopping cart page.
After successful payment, the Paradox eGIFT card will be delivered electronically to the specified recipient.
USING YOUR EGIFT CARD
Making a purchase with your Paradox eGift Card
Your eGIFT card may only be used to make purchases via paradoxroasters.com
Your eGIFT card may only be used to make purchases up to the initial eGift card value or the remaining eGift cards value. If you wish to make a purchase for an amount that exceeds the eGift card value or the remaining eGift card value, you must pay the excess using another payment method. No cash will be given for any remaining eGift card value. The remaining eGift card value may be used in whole or part against future online purchases until the eGift card expires.
Exchanging Items Purchased with an eGift Card
Goods that are purchased solely or in part with an eGift card may be exchanged or returned subject to Paradox Coffee Roasters exchange and returns policy.
No Cash Advances
eGIFT cards are not legal tender, account cards, credit, or debit cards. You cannot obtain any cash advance with your eGIFT cards, redeem your eGIFT card for cash, or receive any portion of the remaining eGIFT cards value in cash.
Checking your eGift Card Balance, Expiry Date, and Transaction History
You can check your eGift card balance and expiry date at any time by visiting paradoxroasters.com. You will be required to log in to your user account before you will have access to your eGift card information.
EXPIRY, CANCELLATION, AND RE-ISSUE OF EGIFT CARDS
Expiry of eGift Cards
eGIFT Cards expire 36 months (3 years) from the date of issue. Any balance remaining on an eGift card after the expiry date will not be able to be redeemed by the eGift card holder. All eGift cards are redeemable online only and not valid for use in any Paradox cafe or any of our cafe partners.
Lost or Stolen eGift Cards & Your Responsibility
We accept no liability for errors in the email address provided to us at the purchase of an eGift card. We assume no liability for the loss, theft, or illegibility of an eGift card. In the event of fraud, an attempt at deception, or in the suspicion of other illegal activities in connection with the redemption of eGift cards on paradoxroasters.com we are entitled to close your account and/or require a different means of payment.
We reserve the right to change any terms contained in these Terms of Use at any time.
PARADOX REWARDS TERMS & CONDITIONS
PARADOX REWARDS
Paradox Rewards is free to join and is available to customers with a Paradox Coffee Roasters online account.
By joining Paradox Rewards, you agree to these Terms & Conditions, as well as Paradox Coffee Roasters' applicable Website Terms & Conditions and Privacy Policy.
Paradox Rewards is available for eligible online purchases through paradoxroasters.com only. Points cannot be earned or redeemed through Paradox cafés, wholesale accounts or café partners.
Each customer may have one Paradox Rewards account. Paradox Rewards is intended for personal use only and may not be used for resale or other commercial purposes.
EARNING PARADOX POINTS
Paradox Points can be earned through eligible online purchases and selected Rewards activities.
- $1 spent on eligible purchases = 1 Paradox Point.
- Paradox Home & Office Subscription customers earn 1.25 points per $1 spent on eligible subscription purchases.
- Birthday Reward = 250 points.
- Refer a friend = 500 points.
- Follow Paradox Coffee Roasters on Instagram = 50 points.
There is no limit to the number of Paradox Points a customer can earn, subject to these Terms & Conditions and any applicable promotional terms.
Customers must be signed into their Paradox Rewards account at checkout for eligible purchases to earn points. Points cannot be claimed retrospectively for purchases made while not signed into an eligible account.
Points are calculated at checkout based on the eligible purchase amount actually paid, after discounts and excluding shipping, taxes and other excluded amounts.
Points are not earned on:
- shipping;
- taxes;
- gift cards;
- wholesale purchases;
- refunded or cancelled orders;
- purchases made without being signed into an eligible Rewards account; or
- products, purchases or promotions specifically excluded by Paradox Coffee Roasters.
Points may be subject to a processing period before appearing in a customer's account.
Paradox Coffee Roasters reserves the right to correct, adjust or remove points that have been awarded incorrectly, including where points have been issued as a result of an administrative, technical or system error.
BONUS REWARDS
From time to time, Paradox Coffee Roasters may offer bonus points, promotional rewards or other Rewards activities.
Additional terms may apply to individual promotions, including eligibility requirements, minimum purchase amounts, promotional periods, limits and exclusions. Where additional terms apply, they will be communicated at the time the promotion is offered.
Paradox Coffee Roasters reserves the right to modify, withdraw or discontinue promotional Rewards activities at any time, subject to applicable law.
BIRTHDAY REWARD
Eligible Paradox Rewards members may receive 250 Paradox Points as a birthday reward during their birthday month.
To receive a birthday reward, customers must add their birthday details to their Paradox Coffee Roasters account before the beginning of their birthday month.
Birthday rewards are limited to one birthday reward per eligible customer per year.
Paradox Coffee Roasters reserves the right to prevent or remove birthday rewards where it reasonably believes that inaccurate, duplicate or fraudulent account information has been provided.
REFERRAL REWARDS
Eligible Paradox Rewards members may earn 500 Paradox Points for referring a new customer.
A successful referral requires the referred customer to use the referrer's unique referral link when placing their first eligible purchase.
The referred customer must be a new customer who does not already have an existing Paradox Coffee Roasters online account, unless otherwise stated.
Referral points will be credited to your Paradox Rewards account once the referred customer completes their first eligible purchase and the order has been fulfilled.
There is no limit to the number of successful referrals a customer can make, subject to these Terms & Conditions and any applicable referral terms.
Self-referrals, duplicate accounts, fraudulent referrals and referrals made for the purpose of improperly obtaining Rewards are not eligible.
Paradox Coffee Roasters reserves the right to reject or reverse referral points where the referral does not meet the applicable requirements.
REDEEMING PARADOX POINTS
250 Paradox Points can currently be redeemed for a $5 discount.
Points can be redeemed through the customer's Paradox Rewards account. Once redeemed, a unique discount code will be provided and must be entered at checkout.
Customers must be signed into their Paradox Rewards account to redeem Paradox Points.
Unless otherwise stated:
- Rewards are valid for one transaction only.
- Rewards cannot be exchanged for cash.
- Rewards cannot be sold or transferred.
- Rewards may be combined with other Paradox Rewards voucher codes, up to a maximum of five voucher codes per transaction. Rewards cannot be combined with other discount codes or promotions unless otherwise stated.
- Rewards may be subject to product, purchase, subscription or other exclusions.
- Minimum purchase requirement: No minimum purchase requirement currently applies.
- Maximum Rewards per transaction: Customers can redeem their available Paradox Points for eligible Rewards. A maximum of five Paradox Rewards voucher codes may be used per transaction.
- Reward expiry: Rewards and discount codes are valid for six months from the date they are issued.
- Other restrictions: Any exclusions or restrictions will be shown when the Reward is redeemed.
Points are deducted from the customer's account when a Reward is redeemed.
Once a Reward has been generated, it cannot be transferred to another account.
SUBSCRIPTIONS
Paradox Home & Office Subscription customers are eligible to earn 1.25 Paradox Points per $1 spent on eligible subscription purchases.
Rewards can be redeemed against eligible Paradox Home & Office Subscription orders.
Where a promotion or Reward applies specifically to subscriptions, additional terms may apply.
POINTS EXPIRY
Paradox Points expire after six months of account inactivity.
For the purposes of these Terms & Conditions, qualifying account activity includes:
- making an eligible purchase;
- earning Paradox Points; or
- redeeming a Reward.
Simply maintaining an account does not constitute qualifying activity.
Expired points cannot be reinstated.
REFUNDS, RETURNS AND CANCELLATIONS
If an order is cancelled, returned or refunded, any Paradox Points earned from that purchase may be removed from the customer's account.
If Paradox Points were used towards a purchase that is later refunded, the points used will be returned to the customer's Rewards account once the refund has been processed, subject to any applicable Reward restrictions.
If a partial refund, return or cancellation changes the amount of an eligible purchase, Paradox Coffee Roasters may adjust the number of points awarded accordingly.
Rewards or discount codes used on a refunded or cancelled order may not be reinstated unless otherwise determined by Paradox Coffee Roasters.
Paradox Coffee Roasters reserves the right to correct any points or Rewards issued incorrectly due to an administrative, technical or system error.
DISCOUNTS AND PROMOTIONAL CODES
Discount codes, promotional offers and Rewards may be subject to additional terms communicated at the time they are issued.
Unless otherwise stated, discount codes and Rewards:
- May be used in combination with up to four other Paradox Rewards voucher codes, for a maximum of five voucher codes per transaction. This voucher cannot be combined with other discount codes or promotions, unless otherwise stated.
- are valid for one use only;
- cannot be exchanged for cash;
- cannot be sold or transferred; and
- may be subject to product, purchase, subscription or other exclusions.
Paradox Coffee Roasters reserves the right to withdraw, disable or cancel a discount code or promotional offer where it has been issued incorrectly, used fraudulently or where a technical or administrative error has occurred.
GIFT WITH PURCHASE
Where Paradox Coffee Roasters offers a gift-with-purchase promotion, the qualifying requirements and eligible gift will be communicated as part of the promotion.
Unless otherwise stated, only one gift may be claimed per qualifying order.
Paradox Coffee Roasters reserves the right to limit the quantity of gifts available and to correct or withdraw a gift where a promotion has been applied incorrectly due to a technical or administrative error.
If a qualifying order is subsequently cancelled, returned or refunded, Paradox Coffee Roasters may require the gift to be returned or deduct the value of the gift from any refund, subject to applicable law.
ACCOUNT AND REWARDS MISUSE
Each customer may have one Paradox Rewards account.
Paradox Points and Rewards are personal to the account holder and cannot be sold, transferred or exchanged.
Customers must not create multiple accounts, manipulate transactions, exploit technical errors, use fraudulent referral activity or otherwise attempt to obtain Paradox Points or Rewards improperly.
Paradox Coffee Roasters reserves the right to suspend or cancel an account, remove points or Rewards, cancel discount codes or refuse participation in Paradox Rewards where there is suspected fraud, abuse, manipulation or misuse of the program.
ACCOUNT CLOSURE
If a customer closes or deletes their Paradox Coffee Roasters online account, any unused Paradox Points or Rewards associated with that account may be forfeited.
Points and Rewards cannot be transferred to another account following account closure.
CHANGES TO PARADOX REWARDS
Paradox Coffee Roasters reserves the right to change, suspend or discontinue Paradox Rewards, including points earning rates, Rewards, benefits, eligibility requirements and redemption rules.
Where appropriate, changes may be communicated through the Paradox Coffee Roasters website, email or other reasonable communication channels.
If Paradox Rewards is discontinued, unused points and Rewards may expire, subject to applicable law.
PRIVACY
Personal information collected and used in connection with Paradox Rewards will be handled in accordance with Paradox Coffee Roasters' Privacy Policy.
By participating in Paradox Rewards, customers acknowledge that information associated with their Rewards account may be used to administer the program and provide Rewards and related communications in accordance with applicable privacy laws and the Privacy Policy.
GENERAL
Paradox Rewards is provided subject to these Terms & Conditions and any additional terms communicated in connection with specific Rewards, promotions or activities.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Paradox Coffee Roasters reserves the right to make reasonable decisions regarding the administration of Paradox Rewards, subject to applicable law.
Nothing in these Terms & Conditions limits or excludes any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.
AUSTRALIAN CONSUMER LAW
Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.
PARADOX REWARDS FAQ
For answers to common questions about Paradox Rewards and Paradox Points, please visit our Paradox Rewards FAQs
