FAQs
ORDERS
We use various couriers and delivery services based on your location to ensure you receive the freshest coffee for your brews. These services generally deliver within 1-2 business days from the date of your order completion email.
For all machinery orders we ship utilising select couriers. Please enquire at time of purchase for a delivery schedule and we’ll be too happy to help.
We offer both home delivery as well as pick up from our warehouse in Seven Hills (Sydney, NSW).
For local pick up your order is ready when you have received an email from us to say your order completed and ready for pick up.
For home delivery you’ll receive an order completion email with tracking details for you.
At this point we don’t. If you’re desperate for our coffee send us an email to [email protected] and we’ll see how we can help though. You just never know!
We sure can simply choose your grind preference when making your purchase and that’s how you’ll get it!
Each of our coffees has the recommended brew methods that we suggest for that particular coffee. If you’re after a different brew method, get in touch and we’ll help you out, [email protected]
When you receive your tea, you will have specific brew parameters for that tea on the packaging, making it simple and easy to brew the perfect cuppa.
CAFE
We’re generally open all public holidays for restricted trading hours. Will advertise these hours on our Instagram and Facebook pages leading up to the public holiday so always check there!
We’re lucky to have a big space with lots of room! We don’t require bookings, however, for groups of 10 or more we’d suggest that you give us a call to book so there isn’t a waiting period. You can reach us on 07 5538 3235
Yes, we’re fully licensed.
Yes, we aim to cater for allergies. If there is something you require outside of the menu please let you our staff know and the Kitchen will do its best to accommodate your needs.
Only on the Gold Coast at the moment, but you never know. Keep your eyes on our social for all updates!
Amazing, we love holding events! The best thing to do is send us an email to [email protected]. If you have a few quick questions you would like answered you can also call the cafe on 07 5538 3235 and the team will help you out.
WHOLESALE
YAY! We’d love you to stock our coffee. Head to our Wholesale page, complete your details and we’ll be in touch, or you can email us on [email protected] and we’ll help you out!
CAREERS
We’d love to hear from you, please send your CV to [email protected]
When will I receive my order?
We ship all small orders by Australia Post using Standard Post (2-5day delivery) at a flat rate of $8.
For all machinery orders we ship utilising select couriers at a flat rate of $30 for all NSW, ACT, QLD, VIC and TAS deliveries and $50 for all WA, SA and NT deliveries. Please enquire at time of purchase for a delivery schedule and we’ll be too happy to help.
Do you ship Internationally?
At this point we don’t. If you’re desperate for our coffee send us an email to [email protected] and we’ll see how we can help though. You just never know!
Can you grind my beans for me?
We sure can simply choose your grind preference when making your purchase and that’s how you’ll get it!
How do I brew my Coffee & Tea?
Each of our coffees has the recommended brew methods that we suggest for that particular coffee. If you’re after a different brew method, get in touch and we’ll help you out, [email protected]
When you receive your tea, you will have specific brew parameters for that tea on the packaging, making it simple and easy to brew the perfect cuppa.
How can I stock your Coffee & Tea?
YAY! We’d love you to stock our coffee. Head to our Wholesale page, complete your details and we’ll be in touch, or you can email us on [email protected] and we’ll help you out!
Are you on on Public Holidays?
We’re generally open all public holidays for restricted trading hours. Will advertise these hours on our Facebook and Instagram pages.
Are you licensed?
Yes, we’re fully licensed.
Do you cater for allergies?
Yes, we aim to cater for allergies. If there is something you require outside of the menu please let you our staff know and the Kitchen will do its best to accommodate your needs.
I want to work at Paradox Coffee Roasters, where do I send my CV?
We’d love to hear from you, please send your CV to [email protected]
Do you have a cafe anywhere else?
Only on the Gold Coast at the moment, but you never know. Keep your eyes on our social for all updates!
I want to hold an event at Paradox Coffee Roasters, who do I contact?
Amazing, we love holding events! The best thing to do is send us an email to [email protected]. If you have a few quick questions you would like answered you can also call the cafe on 07 55383235 and the team will help you out.
When are the next classes in the Paradox Lab?
The dates for our classes are listed with each class. So check out the class you want to attend and the dates will be listed!